Processing Returns

When customers return items, process a refund to return their money.

Starting a Return

1. Go to Sales

2. Find the original sale item

3. Click the item to open sale details

4. Click Process Return

Selecting Items to Return

Full Return

1. Click Return All

2. All items are selected

3. Confirm reason for return

4. Select the refund method and confirm the refund by clicking Process Refund
   

Partial Return

1. Select only the items being returned

2. Adjust quantities if needed

3. Only selected items are refunded

Refund Methods

Select the refund method the customer requires. Choose from:

• Cash

• EFTPOS

• Credit Card

• Bank Transfer

• Credit to Customer Account

Processing the Return

Select and verify the items being returned

1. Confirm reason for return

2. Click Process Refund

3. Give cash or process a card refund

4. Print refund receipt

Reasons for Return

This text field is mandatory. Write a short summary of reasons for the return. Common reasons include:

• Change of Mind

• Faulty item

• Wrong item

• Damaged

After the Refund

• Stock is added back to inventory

• Customer account credited (if applicable)

• Refund appears in reports

Tips

• Ensure the return meets your store's return policy before processing.

• Check returned items before processing the refund.

• Always ask for the original receipt for refunds.