Creating Repairs

When a customer brings in an item for repair, create a repair ticket to track it.

Starting a New Repair

1. Go to Repairs

2. Click New Repair

3. Fill in the repair details

4. Save the ticket

Required Information

Customer Details

• Select existing customer or create new

• Ensure contact details are correct

• Customer will be notified at this contact

Item Details

| Field | Description | |-------|-------------| | Item Type | What category of item | | Brand/Model | Make and model | | Serial Number | Unique identifier | | Condition | Item condition at intake |

Problem Description

• Describe what's wrong

• Note customer's description

• List any symptoms observed

Accessories

Note anything left with the item:

• Cables

• Cases

• Chargers

• Other accessories

Setting Expectations

| Field | Purpose | |-------|---------| | Estimated Cost | Rough repair cost | | Due Date | When to expect completion | | Priority | Normal or urgent |

Deposit (Optional)

1. Request a deposit if needed

2. Process payment through POS

3. Deposit recorded against repair

After Creating

• Ticket number generated

• Claim ticket can be printed for customer

• Repair appears in queue

• Customer can check status online

Tips

Note any existing damage to avoid disputes later.

Give yourself buffer time on due dates.

Always confirm the best number to reach the customer.