Repairs Overview

Track customer repair jobs from intake to completion and checkout.

What You Can Do

• Create repair tickets - Log items for repair

• Track progress - Monitor repair status

• Record work done - Document labour and parts

• Notify customers - Let them know when ready

• Checkout repairs - Complete and take payment

Repair Workflow

Intake -> Diagnosis -> In Progress -> Complete -> Ready for Pickup -> Collected

1. Intake - Customer drops off item

2. Diagnosis - Assess the problem

3. In Progress - Work being done

4. Complete - Repair finished

5. Ready for Pickup - Customer notified

6. Collected - Customer picked up

Accessing Repairs

1. Click Repairs in the main menu

2. See all current repairs

3. Filter by status or customer

Repair Information

| Field | Description | |-------|-------------| | Ticket Number | Unique repair reference | | Customer | Who owns the item | | Item | What's being repaired | | Problem | Description of issue | | Status | Current stage | | Technician | Assigned staff | | Due Date | Expected completion |

Tips

Write detailed problem descriptions so technicians know what to look for.

Keep status updated so customers can check progress.

Document item condition at intake to avoid disputes.