Voiding Sales
Void a sale when a transaction was made in error and needs to be completely cancelled.
When to Void vs Refund
Refund - when a customer is returning items they purchases
Void - when a sale is made in error, no product exchanged.
Who Can Void Sales
Voiding typically requires manager approval. Check with your supervisor if you don't have void permissions.
Voiding a Sale
Go to Sales
Find the Sale item to void and click on the sale item
Click Void Sale
Enter the reason for Voiding
Click Void Sale to confirm the Void.
Void Restrictions
Some sales cannot be voided:
Sales from previous business days
Already refunded sales
Sales with account payments applied
What Happens When You Void
Sale is marked as voided
Stock is restored to inventory
Payment is reversed
Cash: recorded as till adjustment
Card: requires manual POS reversal
Account: Balance is restored
Void Reasons
Always record why you're voiding. Common reasons include:
Duplicate - same sale entered twice
Cancelled - customer cancelled
Training - test transaction
Error - wrong item or price
Tips
Void transactions as soon as you notice errors - it's easier same-day.
Always add detailed notes explaining why the void was needed.
Card payment voids may need to be processed separately through your payment terminal.