Completing Repairs

When a repair is done, finalise it and check out the customer.

Marking Complete

1. Open the repair

2. Review all work done

3. Verify parts and labour recorded

4. Click Mark Complete

5. Repair moves to Ready for Pickup

Customer Notification

When marked ready:

• SMS sent automatically (if enabled)

• Email sent (if enabled)

• Customer can check status online

Customer Pickup

When customer arrives:

1. Find the repair by:

   • Ticket number

   • Customer name

   • Phone number

2. Verify customer identity

3. Show them the work done

4. Process checkout

Checkout Process

1. Click Checkout on the repair

2. Review charges:

   • Labour costs

   • Parts costs

   • Less any deposit paid

3. Apply discounts if needed

4. Take payment (same as POS)

5. Print receipt

Payment Options

Same as regular sales:

• Cash

• Card

• Split payment

• Account (if customer has one)

After Checkout

• Repair marked as Collected

• Stock permanently deducted

• Sale recorded in reports

• Receipt shows repair details

Uncollected Repairs

For repairs not picked up:

1. Send reminder notifications

2. After set period, contact customer

3. Follow your store's policy for abandoned items

Tips

Verify the repair works correctly before customer leaves.

Tell customers what was done and any recommendations.

Offer to show or return replaced parts if customers want them.

Ask if they're happy with the repair service.